Customer Service

Please contact our qualified support team in case of questions concerning problems with our products:

Emergency Contact: +49 7381 183 123

Products: Support-Times:
– Cutting technology (Cutter, ProNest, Matching)- Spreading technology (Compact E-Series)
– Materialhandling ( Cloth roll magazines)
Mo. – Th. 8.00am – 5.00pm
Fr. 8.00am – 2.00pm

Alternatively you can get through to us at any time by sending an e-mail to:

Our service telephone numbers are activated without any additional costs.
Please understand that the service of our qualified personnel cannot be free of charge generally. Please make sure that our service personnel will point out the charged support.

You will receive support free of charge in either case if:

  • You signed a hotline or maintenance contract which includes telephone support free of charge.
  • Your machine is still under warranty and you need help with technical questions or problems with that machine